Refund policy

At Elaris7, your satisfaction and trust are at the heart of everything we do. We follow ethical and fair practices to ensure a transparent, customer-first experience — rooted in care, honesty, and our values.

We gladly accept returns on:

• Unused and unopened products in original packaging

• Within 7 days of delivery

If the seal is broken or the product has been used, we unfortunately cannot accept a return — unless there is a genuine concern or dissatisfaction, in which case we will assess the issue with compassion and fairness.

To initiate a return:

1. Email us at iibdaeielaris7@gmail.com with your order number.
2. Mention the reason for the return. For damaged, defective, missing, or wrong items, contact us within 48 hours of delivery and attach clear photo/video proof.
3. For standard returns, the request must be made within 7 days of delivery. The product must be unused, unopened, and in its original packaging.

 Refunds

- Once we receive and inspect your approved return, we’ll notify you via email.
- Approved refunds will be processed via bank transfer.
- Refunds are processed after the returned item has been received and inspected.

 Non-Returnable Items

- Items that have been opened, used, or tampered with
- Gift cards or promotional items
- Return requests made more than 7 days after delivery

Cancellations

Orders may be cancelled before dispatch. Once an order has been dispatched, it can no longer be cancelled.

Our Promise: If there is a genuine issue with your order, please reach out to our team and we’ll work with you to resolve it fairly.*Last Updated: October 2026