Terms of service

Welcome to Elaris7. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our website, placing an order, or interacting with our brand, you agree to be bound by these Terms.

Please read them carefully before using our website or purchasing our products.

1. Company Information

Elaris7 (“we,” “our,” or “us”) is operated under Elaris7 Enterprises, having its registered office at Orchard Block, Paragon City, Lahore, Pakistan. These Terms apply to all users of the website, including visitors, customers, and contributors of content.

2. Eligibility to Use Our Website

By using this website, you confirm that:

You are at least 18 years old, or using the website under the supervision of a parent or legal guardian
You are legally capable of entering into binding agreements
The information you provide is accurate and complete

We reserve the right to refuse service, suspend accounts, or cancel orders if these Terms are violated.

User Accounts (Website Use Responsibility)

If you create an account on our website or use features that require login access, you agree that:

You are responsible for maintaining the confidentiality of your login credentials
You are responsible for all activities conducted through your account
Any unauthorized use or suspected breach must be reported to us immediately
We may suspend, restrict, or terminate account access in cases of misuse, fraud, or violation of these Terms

3. Products and Services

We strive to provide high-quality skincare and wellness products with accurate descriptions and imagery. However:

Product colors or packaging may vary slightly due to display settings or updates
Results may differ depending on individual skin type, usage, allergies, and other personal factors
Our products are not intended to diagnose, treat, cure, or prevent medical conditions unless explicitly stated

Customers are encouraged to:

Read product instructions carefully
Perform a patch test before full use
Consult a qualified dermatologist or healthcare professional if they have allergies, sensitivities, or medical concerns

4. Pricing and Product Availability

All prices are listed in Pakistani Rupees (PKR) unless otherwise stated.

We reserve the right to:

Modify pricing at any time without prior notice
Limit product quantities
Discontinue products or services
Correct pricing errors, inaccuracies, or typographical mistakes

In the event that a product becomes unavailable after an order is placed, we will contact you with available options.

5. Orders and Acceptance

Placing an order does not guarantee acceptance. After you submit an order, you may receive an order confirmation email or message acknowledging receipt of your request.

Your order is considered accepted only once it has been processed and dispatched by us.

We reserve the right to:

Refuse or cancel orders at our discretion
Decline suspicious or fraudulent transactions
Limit quantities purchased per customer or household

6. Payment Terms

We may offer payment methods including:

Cash on Delivery (COD)
Bank transfer
Mobile wallet services
Other approved payment providers

For prepaid orders, payment must be completed and verified before shipment is processed.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

7. Shipping and Delivery

We currently deliver within Pakistan through third-party courier partners.

Estimated delivery times are generally between 2–7 business days; however, delays may occur due to:

Weather conditions
Public holidays
Political or transportation disruptions
Courier service issues
Other circumstances beyond our reasonable control

Once an order has been handed over to the courier service, delivery timelines are primarily dependent on the shipping provider.

8. Returns and Refunds

Our Return & Refund Policy forms part of these Terms.

We may accept returns or exchanges for eligible products in accordance with our Return & Refund Policy. Returned items generally must be unused, unopened, and returned within the applicable return period unless otherwise approved.

Refund approvals, processing timelines, and eligibility conditions are governed by the Return & Refund Policy available on our website.

9. Intellectual Property

All content available on this website, including but not limited to:

Text
Logos
Graphics
Product names
Packaging designs
Images
Website layout and branding

is the intellectual property of Elaris7 or its licensors and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially use any content from this website without prior written permission.

10. User Conduct

By using our website, you agree not to:

Engage in fraudulent, unlawful, or abusive behavior
Distribute spam, malware, or harmful content
Attempt unauthorized access to our systems
Interfere with website functionality or security
Use our content without authorization

Violation of these Terms may result in suspension of access, cancellation of orders, or legal action where appropriate.

11. Third-Party Services and Links

Our website may contain third-party services, integrations, or external links, including:

Payment gateways
Analytics services
Social media platforms
Shipping providers

We are not responsible for the content, policies, availability, or practices of third-party websites or services once you leave our platform or interact with external providers.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Elaris7 shall not be liable for:

Allergic reactions or sensitivities resulting from product use
Misuse or improper handling of products
Indirect, incidental, or consequential damages
Delays caused by third-party shipping providers
Temporary interruptions or technical issues affecting website access

Customers are responsible for reviewing ingredients, usage instructions, and patch testing products before use.

13. Indemnification

By using our website, you agree to indemnify and hold harmless Elaris7, its owners, affiliates, employees, and partners from any claims, damages, liabilities, or expenses arising from:

Your misuse of the website or products
Violation of these Terms
Breach of applicable laws or third-party rights

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

15. Force Majeure

We shall not be held responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, internet outages, government actions, strikes, pandemics, transportation disruptions, or other unforeseen events.