Shipping policy

At Elaris7, we are committed to delivering your orders safely, efficiently, and with complete transparency. This Shipping Policy outlines how orders are processed, shipped, tracked, and delivered when you shop with us.

1. Company Information

This Shipping Policy applies to Elaris7 (“we,” “our,” or “us”), operated under Elaris7 Enterprises, having its registered office located at Orchard Block, Paragon City, Lahore, Pakistan.

2. Shipping Coverage

We currently deliver across Pakistan through trusted third-party courier partners.

International shipping is not available at this time but may be introduced in the future.

3. Order Processing

Orders are generally processed within 1–2 business days (Monday to Saturday) after order confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

During sales campaigns, holidays, product launches, or periods of high order volume, processing times may be extended.

4. Cash on Delivery (COD) Verification

For Cash on Delivery orders, customers may receive a confirmation call, SMS, or WhatsApp message before dispatch.

Orders that remain unverified, incomplete, or unreachable may be delayed or cancelled at our discretion.

5. Estimated Delivery Timelines

Estimated delivery times are as follows:

Major Cities: 2–4 working days
Other Areas: 3–7 working days

Delivery timelines are estimates only and may vary due to:

Courier service delays
Public holidays
Weather conditions
Transportation disruptions
Political or operational circumstances
High shipment volumes
Remote area limitations

While we strive to ensure timely delivery, exact delivery dates cannot be guaranteed.

6. Shipping Charges

Free shipping may be offered on selected bundles, campaigns, or promotional offers.
Standard shipping charges for eligible orders are calculated and displayed during checkout before payment confirmation.

Additional delivery charges may apply for remote or non-serviceable locations where applicable.

7. Order Tracking

Once your order has been dispatched, tracking details may be shared via SMS, email, or WhatsApp.

Customers may also track orders through the “Order Tracking” section available on our website.

Please note that courier tracking updates may take some time to appear after dispatch.

8. Customer Responsibility

Customers are responsible for providing accurate and complete shipping information, including:

Full name
Delivery address
Active contact number

Elaris7 shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

9. Failed Delivery Attempts

If a delivery attempt fails due to customer unavailability, unreachable contact details, refusal to accept the order, or incorrect address information:

The courier may attempt re-delivery based on its internal policy
Additional delivery charges may apply
The order may be returned to us by the courier partner
Future Cash on Delivery orders may be restricted in certain cases

10. Damaged, Missing, or Incorrect Deliveries

If your package arrives damaged, incomplete, tampered with, or incorrect, please contact us within 48 hours of delivery with clear photo or video evidence.

After review and verification, we may offer:

Replacement of the affected item
Refund or partial refund
Alternative resolution where applicable

11. Order Cancellation

Orders may be cancelled before dispatch by contacting our support team as soon as possible.

Once an order has been shipped, cancellation requests may no longer be accepted and may instead fall under our Return & Refund Policy.

12. Delivery Delays Beyond Our Control

We shall not be held responsible for delays caused by events beyond our reasonable control, including but not limited to:

Weather conditions
Public holidays
Natural disasters
Political unrest
Transportation interruptions
Courier operational issues
Internet or system disruptions

In such situations, we will make reasonable efforts to keep customers informed.

13. Shipping Restrictions

We reserve the right to refuse, delay, or cancel shipments where:

Delivery locations are deemed non-serviceable
Fraudulent or suspicious activity is suspected
Orders violate our Terms of Service
Product availability changes unexpectedly

14. Policy Updates

We may revise or update this Shipping Policy from time to time to reflect operational, legal, or business changes. Updated versions will be published on this page along with the revised effective date.

Continued use of our website after updates constitutes acceptance of the revised policy.

Effective Date: July 2025
Last Updated: January 2026